Online School User guide
This is a publically viewable page that can be linked to a Site Footer
In this section we can add a publicly viewable user guide as text here or add of a iframe of a PDF that is maintained elsewhere....
Ideal for viewing and user can download it, can make different versions fpor WCDHW vs COCT vs Security guard etc Updated WCGHW user guide (sans hidden slides) - Sept 2025.pdf
Ideally this should also feed the Chat bot
The guide should include the following please:
1. Accessing the PDC Online School
- Online School website link.
- QR code for quick access via mobile devices.
- Recommended web browsers and device requirements.
2. Creating an Account
- Step-by-step instructions for registering a new account.
- Guidance on completing the required registration information.
- Account activation and login procedures.
3. Navigating the Online School
- Overview of the platform layout.
- Accessing and using the My Dashboard section.
- Viewing enrolled courses, progress, and certificates.
- Updating profile information.
4. Accessing Courses
- How to search for and locate courses.
- Enrolment procedures.
- Accessing course content and assessments.
- Course completion requirements.
5. Course Approval Timelines
- Expected turnaround times for course enrolment approvals where applicable.
- Factors that may affect approval timelines i.e. amount of active courses; internet connectivity...
- Guidance on planning enrolments to accommodate approval processes.
6. Technical Requirements
- Importance of a strong, stable, and secure internet connection.
- Guidance for accessing courses on different devices.
7. Reporting Issues and Seeking Support
The guide will provide details on who to contact for assistance with:
Connectivity and Technical Issues
- Login difficulties.
- Access problems.
- Platform-related technical challenges.
Course Enrolment and Approval Queries
- Rejected enrolments.
- Approval status enquiries.
- Access requests for specific courses.
For support, users may contact:
- Mica Jackson
- Bernice Davids
FAQ
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Include questions a potential student may have before purchase.
Address common questions ahead of time to save yourself an email.
-
Include questions a potential student may have before purchase.
Address common questions ahead of time to save yourself an email.
-
Include questions a potential student may have before purchase.
Address common questions ahead of time to save yourself an email.