Training for Security Guards in Healthcare Facilities
An introduction to security in healthcare facilities. It covers how to handle situations that arise in healthcare facilities, and the specific roles and responsibilities of Security Guards.
If you are interested in this course, contact your employer for further details on how to access this course.
Course overview
Introduction
Communication
Cultural awareness
How to do a quiz
Module 1 quiz
How people respond when they feel threatened
Factors that can lead to challenging situations
De-escalation
The 5-point restraint
What NOT to do
Medical emergencies
Module 2 quiz
Roles and responsibilities, access control and patrols
Interpersonal skills, acceptable and unacceptable conduct
How to manage complaints, and people who become aggressive and violent
Understanding adverse incidents and medico-legal incidents
Report writing
Module 3 quiz
What is mental health?
Thoughts, feelings and behaviour
Stress management skills
When, where and how to get help
Module 4 quiz
Acknowledgements and references
Western Cape Government Department of Health and Wellness
People Development Centre
Acknowledgements: