Important notice for Security Guards:

If you are interested in this course, contact your employer for further details on how to access this course.


Course curriculum

    1. Course overview

    2. Introduction

    1. Communication

    2. Cultural awareness

    3. How to do a quiz

    4. Module 1 quiz

    1. How people respond when they feel threatened

    2. Factors that can lead to challenging situations

    3. De-escalation

    4. The 5-point restraint

    5. What NOT to do

    6. Medical emergencies

    7. Module 2 quiz

    1. Roles and responsibilities, access control and patrols

    2. Interpersonal skills, acceptable and unacceptable conduct

    3. How to manage complaints, and people who become aggressive and violent

    4. Understanding adverse incidents and medico-legal incidents

    5. Report writing

    6. Module 3 quiz

    1. What is mental health?

    2. Thoughts, feelings and behaviour

    3. Stress management skills

    4. When, where and how to get help

    5. Module 4 quiz

    1. Acknowledgements and references

About this course

  • 27 lessons
  • 0 hours of video content


Western Cape Government Department of Health and Wellness
People Development Centre

Acknowledgements:

  • Knowledge Translation Unit