This course is for health managers and senior clinicians in WC health facilities. It introduces a structured, evidence-informed approach to identifying and addressing service delivery problems in cervical cancer prevention and other service areas.

About the course

  • Course Design: Self-directed

  • Duration: It will take you 1-2 hours to complete.

  • Eligibility for this course: Operational managers, clinical managers, senior clinicians, or anyone working to run and improve their health facility within the Western Cape.

  • Accreditation:
    • HPCSA: 2 Clinical CPD points - Level 1
    • WCDHW Nursing: 3 Leadership and Management point.

  • Certification: Participants need 75% pass mark for final quiz.

  • Published: January 2026

If you meet the eligibility criteria, apply to start:

Your supervisor details are required

Apply to enroll

Course outline

This course covers the following content:
Course Outline:
Course Outline: 

Introduction and context:

  • Quality improvement management using data
  • Being a decision-maker
  • Evidence-informed quality improvement
  • Using data in your context


Definitions and aim:

  • Importance of understanding the problem
  • Approach to defining the problem


Data, evidence, and context:

  • From data to evidence
  • Evidence informed practice
  • Data management in healthcare


Obtaining data and evidence:

  • Sources of data
  • Seeking additional data
  • Unexpected data


Analyse and explore causes:

  • Using a framework
  • The fishbone analysis tool
  • Using the fishbone analysis tool
  • Example of a fishbone analysis


Test, measure, and act:

  • Shifting to action
  • Creating learnings
  • Standard operating procedures


Western Cape Government Department of Health and Wellness
People Development Centre

Acknowledgements:

  • Dr Chriselda Pillay
  • Provincial Health Data Centre
  • Clinical Service Improvement (CSI) Directorate
  • Knowledge Translation Unit