This course is designed for facility managers, operational managers, clinicians, and other COPC champions to strengthen primary healthcare services within Western Cape health facilities. It introduces a structured, community-oriented approach to identifying local health needs, strengthening collaboration between facilities and communities, and implementing practical, data-informed solutions to improve service delivery and population health outcomes.

About the course

  • Course Design: Self-directed

  • Duration: It will take you approximately 3 hours to complete.

  • Eligibility for this course: This course is for facility managers, operational managers, and COPC champions working in primary healthcare facilities.

  • Accreditation:
    • HPCSA: 3 Clinical CPD points.
    • WCDHW Nursing: 3 CPD points in Area of Practice.

  • Certification: Participants need 75% pass mark for final quiz.

  • Published: August 2026

If you meet the eligibility criteria, apply to start:

Your supervisor details are required

Apply to enroll

Course outline

This course covers the following content:
Course Outline:
Course Outline: 

Session 1:

  • Introduction & Orientation
  • Policy Context
  • Conceptual Foundation
  • Paradigm Shift
  • Strategic Alignment
  • Core Principles
  • Systems Framing
  • Governance & Quality
  • Toolkit Overview
  • Validation
  • Implementation Framework
  • Implementation Process
  • Toolkit Use
  • Task 1: Maturity assessment
  • Task 2: Know your landscape


Session 2:

  • Task 4: Know Your Clients


Session 3:

  • Task 5: Plan Your Way Forward
  • Priority Setting
  • Toolkit Tools


Session 4:

  • Task 6: Build Your Plan and Execute
  • Teams
  • Toolkit Tools
  • Task 7: Stakeholder Engagement
  • Stakeholder Engagement
  • Community Collaboration
  • Working with NPOs


Session 5:

  • Task 8: Monitor Key Indicators
  • Task 9: Training and Development
  • Task 10: Capture Your Learnings
  • Case Study Examples
  • Rollout Site Example


Additional readings and resources:

  • MyMaps tutorial
  • Microsoft Forms tutorial
  • COPC toolkit: A guide to finding data and reports on SPV
  • Task outlines
  • Leadership skills presentation



Western Cape Government Department of Health and Wellness
People Development Centre

Acknowledgements:

  • Knowledge Translation Foundation
  • Project Last Mile (PLM)
  • Lighthouse Strategic Leadership
  • USAID
  • Key stakeholders in City of Cape Town Health (public, private sectors, non-profit organisations, and academia)
  • Stacy-Leigh Strydom
  • Sebastian Gelderbloem
  • Anneline Janse van Rensburg
  • Hassan Mahomed
  • Claudine Bill
  • Leilah Najjaar
  • Nicolette Van Der Walt
  • University of Cape Town's Healthy Futures South Africa
  • Nomzamo CDC COPC team
  • Hanover Park CHC COPC team